You are protected every time you make a purchase on Bag Heaven website or App!
We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. The policies and systems we have in place to protect you are called BHI Protection.
When you make a purchase on BHI, we don’t release payment to the seller until you tell us you’ve received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem here with supporting photos. After we verify your claim, we will inform you to return the order to the seller and issue a full refund to you once the buyer receive back their item. All returns must be shipped back within 3 days of approval to be eligible for a refund.
What is covered?
If any of the following pertain to your order, please report the problem here using BHI app or website immediately:
- Undisclosed damage
- Incorrect or missing item
- Item not as described
- Item is not authentic
If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.
What is not covered?
The following are examples of situations that BHI Buyer and Seller Protection does not take effect.
- Item does not fit
- Change your mind
- Found something better
- Buyer’s remorse, etc.
If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item on BHI.
BHI Protection does not cover trades. You bear all risks associated with any such transactions.