BHI has a zero-tolerance policy to replicas. We will give you a FULL REFUNDS if an item you have purchased from our in-house accounts (Bag Heaven Inc., and LadybugInRed) or from other sellers listing on BHI turns out to be inauthentic.

Sellers, buyers and their registration application are pre-screened and monitored by BHI team to ensure they have good intents and will conduct transactions in good faith.  BHI offers this website and mobile application as a playground to connect people with the same interest and allow users to list AUTHENTIC designer items like other classified websites.  However, BHI does not have ownership of any items listed by other sellers. Therefore, BHI does not guarantee the accuracy, completeness, efficacy or timeliness of any listings, users’ communication or the quality, safety, legality, or authenticity of what is offered.

You are protected every time you make a purchase on Bag Heaven website or App! We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. The policies and systems we have in place to protect you are called BHI  Protection.

If it comes to your knowledge that a certain item looks fake, please report the listing to BHI team.  We have zero tolerance policy to replicas and we will remove the listing and ban the related seller for good.


We're not around right now. But you can send us an email and we'll get back to you, asap.


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